1. Introduction
At the Woodpecker Inn, we aim to provide a smooth and hassle-free booking experience. Guests are kindly requested to review the following policy to ensure a comfortable and seamless stay.

2. Check-in and Check-out
• Check-in Time: 14:00. Early arrivals are subject to availability and must be arranged in advance with reservations.
• Check-out Time: 10:30. A late departure fee will apply after this time.
• Departures after 14:00 will incur a full night’s charge based on the room type booked.
• Extensions of stay are strictly subject to availability. Guests must notify management as early as possible, and payment for the extension is required by 10:30.

3. Payment and Policies
• A strict NO PAY, NO STAY policy applies.
• Full pre-payment is required to secure all reservations.
• The Woodpecker Inn reserves the right to revoke admission.
• Accepted payment methods include credit cards, debit cards, and EFT.

4. Cancellations
• Cancellations made 21 days or more prior to the scheduled arrival date will qualify for a full refund.
• Cancellations made within 7 days of the scheduled arrival date will not be eligible for a refund.

5. Amendments to Rates
• All rates are quoted per room, per night or month, in South African Rand (ZAR), inclusive of VAT.
• The Woodpecker Inn reserves the right to amend rates at any time without prior notice.

6. Guest Responsibilities
• Guests are responsible for any loss, damage, or breakage to the apartment and its furnishings.
• All damages must be settled prior to departure.
• The guest house reserves the right to revoke admission where necessary.

7. Services and Inclusions
• For short-term stays, the following are included:
– Complimentary tea, coffee, sugar, milk, and amenities
– Daily housekeeping services
– Electricity and water
– 24-hour security
– One complimentary parking bay
• Additional services, including laundry, will incur extra charges. All outstanding invoices must be settled prior to departure.

8. Lost and Found
• Items left behind in apartments will be retained for a period of 3 months.
• Unclaimed items after this period may be sold to recover associated costs.

We appreciate your understanding and cooperation with our policies. Should you have any questions or special requests, please contact us directly.